TikTok, released in 2016 by ByteDance Ltd, is a Chinese short-form video hosting service. Today, over a billion users make use of this platform every month, according to the Global TikTok User Penetration Statistics by Backlinko. TikTok is partly popular because it provides its users with exactly what they want to watch. It does that with the help of an algorithm, which monitors users’ interaction with the platform. TikTok offers its users tons of amazing features; a good example is the direct message option. Unfortunately, the latest reports reveal that TikToker DMs are currently not working as users’ privacy accounts settings automatically change to private.
The rest of this post will shed more light on this new TikTok direct message issue. So, read on.
TikTok DMs not working after accounts settings change to private
TikTok is one of the most popular social networking services out there. However, the platform also has its issues, like other platforms. In the past, we have reported a series of issues (1,2,3) encountered on this platform. Adding to the list of issues is a new problem, in which the TikTok DMs are not working after users’ privacy accounts settings change to private.
For now, the exact cause of the issue is still unclear. Some of the affected users are confused, thinking their accounts have been hacked. A few others even mentioned that they tried using some troubleshooting steps to address the issue, but none of them was effective. You can check here (1,2,3,4) to see what the TikToker users are saying about the issue, in which their DMs are now working after getting private accounts.
No official statement yet from the TikTok team
The TikTok team hasn’t yet released any statement to acknowledge the issue on the ground. So, there’s no official fix yet to resolve the issue. Since troubleshooting steps, such as force-stopping and reinstalling the app, aren’t working, you might need to wait for the team to release a fix. We’ll continue to monitor the TikTok team for you. As soon as they release an official statement or update on the matter, we’ll keep you posted here.
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Author Jike Eric
